HEIDI / PUBLIC LINE APPROVED KNOWLEDGE / CLEAR LIMITS
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HEIDI · SWITZERLAND
+41 44 505 50 03
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HEIDI

First agent to pick up the phone and the inbox.

Voice, inbox context, and playbooks in one loop.

See the source behind every prepared next step.

Turn reviewed work into governed operational knowledge.

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Pressure

Your customers do not wait for a clear desk.

Calls are missed. Urgent email stacks up. The answer is somewhere, but the day keeps moving.

HEIDI takes in requests by phone and email, then keeps the next step moving.

Hello, I am HEIDI, an AI assistant from Process Designer. How may I help?

Context

One request. Everything important in view.

HEIDI brings the thread, files, people, previous replies, and open question into one view.

Incoming requestLast replyAttached fileOpen question

Playbook

The way your team works, ready at the right moment.

Approved knowledge and playbooks show the next step, the source, the owner, and the exception.

Approved stepOwnerExceptionSource

Human decision

HEIDI prepares. You decide.

Edit the reply, approve it, decline it, set a reminder, or choose no reply.

Interactive example

Preview only. These controls change this illustrative state. No action is sent or saved.

Illustrative caseSource: Approved water access procedureIllustrative preview only. Editing does not send or save anything.
Source shownApproved procedure
ReplyPrepared, unchanged
Preview stateWaiting for an illustrative choice. Nothing is sent or saved.

Rhythm

The next case starts with more control.

What arrived, what helped, what changed, and who chose the next step stay with the case.

Request receivedSource shownReply changedChoice made

Invitation

Bring one recurring case.

Start with one mailbox, one call pattern, and the way your team handles it today.

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