What is a Knowledge Graph and why does it matter?

A Knowledge Graph is a connected map of your organization's knowledge—topics, systems, assets, people, and their relationships. Unlike traditional file storage, it shows how things connect, enabling AI-powered search, impact analysis, and relationship discovery across your entire organization.

What is the difference between task mining and process mining?

Task mining shows how work is really done on the screen, step by step. Process mining shows what happened in system logs like ERP or CRM. Operational Knowledge adds the missing business context - the why, the judgement, and the handoffs - so you can reduce training time, standardize work faster, and spot automation value instead of just generating another recording.

Why is process documentation important?

It creates a single source of truth. Without it, knowledge is trapped in heads or chats. Documentation ensures consistency, speeds up onboarding, and provides the ground truth for AI assistance.

How does SOP standardization help?

Standardized SOPs reduce errors and rework. When everyone follows the same best practice, quality improves, and it becomes easier to automate the stable parts of the process.

How do you ensure knowledge retention?

By capturing knowledge as it happens (recording experts) and structuring it into a Knowledge Graph. This means when an expert leaves, their know-how stays behind in a usable format, not just a folder of videos nobody watches.

How does relationship discovery work in the Knowledge Graph?

The Knowledge Graph automatically identifies and visualizes connections between entities as you add knowledge. You can explore these relationships interactively, ask natural language questions like 'What depends on SAP?', and discover hidden patterns across your organization.

Operational Knowledge

Your company's know-how as a tangible, reusable asset

Transform scattered expertise into a connected Knowledge Graph. Never lose critical know-how again—always ready for automation, documentation, and AI assistance.

Capturing from:

Image

Knowledge Graph

SOP Generator

AI Flowcharts

52 Chunks

47 Documents

Scroll to explore

The New Know-How Layer

Capture knowledge from any source

Upload or collect data in any format. Our AI extracts the relevant information and passes it to your Knowledge Graph—creating a tangible asset that's never lost, always reusable, and ready to leverage.

Screen recordings

Video calls

PDF documents

Images & JPGs

Audio files

Transcripts

AI Extraction

Knowledge Graph

Your company's tangible know-how asset

Supported Formats

Screen recordingsVideo call recordingsMeeting transcriptsPDF documentsWord filesExcel spreadsheetsJPG/PNG imagesAudio files (MP3, WAV)PresentationsEmailsChat logsWiki pagesHEC filesAnd more...

Integrations

Connect 1000+ apps to ingest knowledge

Bring your knowledge into one foundation: chat, docs, tickets, wikis, and project tools. We normalize it into a Knowledge Graph so HEIDI and Automation can work with context—not guesses.

Connector library

1000+ sources for knowledge ingestion

Enterprise-ready

Fast setup

Ingest continuously

Keep your knowledge fresh across sources—docs, tickets, chats, and more.

Normalize & link

Turn scattered artifacts into a connected Knowledge Graph your team can trust.

Use in HEIDI + Automation

Ask, guide, and automate with context grounded in your operational truth.

Integration-powered use cases

From connected knowledge to action

Many platforms stop at indexing. We focus on operational execution: knowledge that guides work, generates SOPs, and drives automation across the tools you already use.

Deflection + consistency

Customer support knowledge

Ingest tickets, runbooks, and product docs so HEIDI can answer questions and propose next steps—grounded in your truth.

Single source of truth

Sales enablement & handoffs

Connect CRM, decks, and notes so teams always find the latest positioning, templates, and approved language.

SOP + guidance

Onboarding that actually scales

Pull SOPs, docs, and project context into a Knowledge Graph and let HEIDI guide new hires step‑by‑step—by voice.

No‑code workflows

Automation with context

Connect the tools where work happens. Automations can reference policies, exceptions, and prior cases—then execute reliably.

Auditable

Compliance-ready knowledge

Ingest policies, approvals, and evidence so teams can trace decisions and keep documentation audit-ready.

Continuous improvement

Operational intelligence

Unify data from tools, documents, and conversations to spot friction, standardize best practices, and improve continuously.

Knowledge Graph Explorer

See how your company really works

Your entire organizational knowledge—topics, systems, assets, people, and their relationships—visualized in an interactive, always up-to-date Knowledge Graph.

Knowledge Graph Explorer

Interactive relationship visualization

823nodes

3,982edges

Live

Node Types

Knowledge Graph Explorer (detail view) showing connected topics, systems, and assets

Show all documents

Dynamic Visualization

Force-directed graph layout reveals natural clusters and relationships

Natural Language Queries

Ask questions like "What depends on SAP?" and get instant answers

Relationship Discovery

Automatically discover hidden connections across your organization

Real-time Sync

Knowledge Graph updates as your organization evolves

From connected knowledge to action

The Knowledge Graph isn't just a visualization—it's the foundation for AI-powered search, automation, and assistance across your organization.

Expertise Location

Find who knows what across your organization. Map expertise to topics, projects, and systems.

Find experts in seconds

Impact Analysis

Understand downstream effects before making changes. See what depends on what.

Trace dependencies instantly

Process Discovery

Visualize how work actually flows through your organization—across systems, teams, and documents.

Map end-to-end processes

Onboarding Acceleration

New hires explore the Knowledge Graph to understand context, ownership, and relationships fast.

Ramp-up 3× faster

Your Knowledge Graph grows as you use the platform—no manual configuration required.

Regulated operations

Operational Knowledge that survives audits and change

Repository governance is not enough. In regulated environments you need an operating layer: controls mapped to decision points, evidence trails, documentation health scorecards, and drift detection (should vs is).

ARIS repository governance model

Working → Library → Approved zones.

Open

Documentation quality scorecards

Completeness, timeliness, uniqueness, consistency + remediation.

Open

Conformance checking playbook

Detect drift from event logs and close the loop.

Open

Core Feature

The Knowledge Graph

All your operational knowledge—connected, searchable, and ready to leverage. The Knowledge Graph links documents, workflows, recordings, and insights so you can find answers instantly, automate with context, and preserve expertise for the long term.

Automation

Power workflows with context

Documentation

Generate SOPs & guides

Analysis

Understand how work flows

AI Assistance

HEIDI answers from knowledge

Knowledge Graph

All your operational knowledge connected, searchable, and ready to leverage.

Live System

Ask Knowledge Base

Natural language Q&A

Workflows

Connected processes

Documents

Indexed & linked

HEIDI Integration

AI-powered assistance

Never lost

Expertise is captured and preserved—even when people change roles or leave.

Always connected

Knowledge links to workflows, documents, and decisions—not isolated files.

Instantly searchable

Ask questions in natural language and get answers from your knowledge base.

Ready to leverage

Use knowledge for automation, documentation, training, and AI assistance.

Leverage Knowledge

SOP Creation with AI

Turn your Knowledge Graph into professional Standard Operating Procedures. Describe your process to HEIDI, choose your visualization style, add your company branding, and generate documentation that teams can actually follow.

Individual Branding

Add your company name, logo, and choose from professional visualization styles.

Company name & logo
6 visualization styles
Consistent corporate look

Workflow Visualization

AI generates clear flowcharts with decision points, process steps, and logical flows.

Flowchart & Hierarchical
BPMN 2.0 export
Interactive visual editor

SOP Text Editor

AI helps you add tables, diagrams, and structured content to your procedures.

AI-generated tables
Embedded diagrams
Rich text formatting

SOP Generator

Create professional documentation with AI assistance, custom branding, and multiple output formats.

AI-Powered

Talk to HEIDI

Describe your process with voice and let HEIDI document it.

Multiple Styles

Corporate, Blueprint, Modern, Classic—choose your visual style.

AI Suggestions

Get intelligent suggestions to complete your documentation.

Use cases

What you can do with Operational Knowledge

From quick SOPs to full process automation, your knowledge becomes actionable and shareable.

SOP creation

Turn proven work into step-by-step procedures teams can follow.

Documentation

Capture steps, decisions, handoffs, and exceptions in one place.

Knowledge retrieval

Find answers fast: policies, rules, templates, and how work gets done.

BPMN 2.0 export

Export standardized processes for governance and downstream execution.

How it connects to HEIDI and Automation

Operational Knowledge is your foundation. HEIDI uses it to answer questions and guide work in real time. Your no-code Automation builder uses it to turn proven procedures into reliable automated workflows.

Q&A

Frequently asked questions

Learn more about how Process Designer works and how it can help your organization.